Privacy Policy
At TerceiraTours, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, terceiratours.com, or use our services.
1. Information We Collect
We collect personal information from Users in a variety of ways, including when Users:
- Visit our website
- Make a booking or reservation
- Fill out a contact form or subscribe to our newsletter
- Contact customer support
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Mailing address
- Payment details (securely collected)
- IP address and browsing activity (via cookies)
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To process bookings: We use your information to manage and confirm your reservations and tours.
- To improve customer service: Your information helps us respond more effectively to your inquiries and requests.
- To send periodic communications: We may send booking confirmations, updates, or promotional emails. You can opt-out of marketing communications at any time by following the unsubscribe instructions included in the emails.
- To enhance website functionality: We use cookies to improve user experience and analyze site traffic. You can manage cookies in your browser settings.
3. How We Protect Your Information
We implement secure data collection, storage, and processing practices to protect your personal information against unauthorized access, alteration, or disclosure.
Payment details are processed using secure SSL (Secure Socket Layer) encryption, and sensitive data is only handled by trusted third-party payment processors.
4. Sharing Your Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information that is not linked to personal identification information with business partners and trusted affiliates for marketing purposes.
5. Third-Party Services
We may partner with third-party service providers to help us operate our business, such as payment processing. These providers only have access to information necessary to perform their specific services and are obligated to protect your information.
6. Your Rights Under GDPR
If you are located in the European Union (EU), you have the right to access, update, or delete your personal data. You may also withdraw your consent for us to use your personal data at any time by contacting us at info@terceiratours.com.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance the User experience. Cookies are small files placed on your device that allow us to analyze site traffic and user behavior. You can choose to disable cookies in your browser settings, but this may affect certain features of the website.
8. Changes to This Privacy Policy
TerceiraTours reserves the right to update this Privacy Policy at any time. When we do, we will post the revised policy on this page. We encourage you to check this page periodically for updates.
9. Contacting Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@terceiratours.com
Phone: +351927233876
Address: Ao Arco 261A, São Bento, 9700-213 Angra do Heroísmo, Ilha Terceira - Açores, Portugal
Last updated: October 3rd 2024
